Support Receive job 1. Client support
2. Email
3. Phone call
Support Investigate and reply to client
Support Is this a bug? Y raise CAR and write spec
N reply to Client
Support Allocate Action to development
Development Fix according to spec return action to support
Support Test fix in Master Templates
Fail return to Development with comments
Pass Create action on development for template cut.
Development Create patch or new version
NB If creating patch then about page must be edited with date in
version number eg 20121204(20121213)
Support Notify Client and send template
Client/Support Apply template to Integrum Test area
Client UAT in Integrum test
Fail Client informs Support who returns to development with comments
Pass
Client/Support Apply to Live |